Returns & Exchanges

At Cowtown Cowboy Outfitters, we want you to be completely satisfied with your western wear, which is why we offer a 30-day window for returns and exchanges on unworn items with original tags. Please ensure that all boots are tried on carpeted surfaces to prevent scuffing the soles before deciding to keep them.

1

Initiate Your Request

Visit our online returns portal or contact our customer service team with your order number and email address to start the process.

2

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached and boots are placed inside their original branded boxes.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing